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FAQs

Q: How can I order?


A: You can order easily using our online platform. When you find a product you need, you can add it to your cart, login, and go through the ordering process. After the order is ready, you will receive an order summary or information in your email or by calling. You can change order quantities



2. Q: Why should I buy online?


A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster and easy. This could save days of your time for the quality guaranteed products. We will develop your trust online in Nepal.


3. Q: What information should I input when ordering?


A: Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it.


4. Q: What payment methods can I use?


A: You can use all the major payment systems. Online transfer like in esewa, Bank Transfer, Connect IPS, Deposit In Bank. Cash in delivery. But no bargaining while delivering on the delivery spot.

If you are a previous or repeated established customer relationship with Market Hub Pvt. Ltd. Ktmbuzz.com you are able to get our premium member to get a fast express delivery system, extra more facility like investment opportunity, participate in the annual profit-sharing system, and many more. In our online shopping checkout process, If a premium member is not activated for you although you are a repeated customer, please contact info@Ktmbuzz.com or ktmbuz@gmail.com and notify us.


5. Q: Is VAT charged?


A: Either you have or not, VAT or Pan number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products.

You can also add your VAT number during the checkout process manually.


6. Q: Can I Return Products or Goods?


A: Yes, you can return if there is not used Products /Good. You should pay equals to delivery charge while returning. We will be aware of quality control in case of a missing product or Manufacturing Damage product you can clam to return or exchange.


7. Q: What should I do if the payment is not accepted?


‌A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us in hotline Toll-free no.16600100028 about the problem. We can manage the order manually.


8. Q: What are the delivery charges?


A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements extra fee will be added. You can see the shipping fees on the checkout process before the payment is made.


9. Q: Can I cancel my order?


A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact in hotline no. Or go through the system to cancel the order.


10. Q: Do I have to order online?


A: You can also send your order by sign up at Ktmbuzz.com. You can also order using Hotline No.16600100028 by calling. Online ordering is preferred in most cases because by ordering online, You will determine the same product, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime.


11. Q: Do you have the product in stock?


A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.


12. Q: How to contact customer service?


A: If you have questions regarding our online store (ordering, account questions, technical questions), please contact us through hotline no or chatbots are on the website of Ktmbuzz.com.


On pricing and shipping related issues you can contact customer support at ktmbuz@gmail.com or call 16600100028.


Your account


13. Q: How do create an account?

A: Go to this page https://www.ktmbuzz.com/users/login and click “create a register”, or log in through social media account. then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified. By mail or Call



14. Q: How can I retrieve my password?


A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.


Security


15: All data are saved in the high-security system, Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available to third parties.



Delivery


16. Q: Can I track my order?


A: You track from our website shipment when the parcel has been sent.


17. Q: Shipping time?


A: Shipping time will be confirmed on the order confirmation or by calling.


18. Q: Shipping cost?


A: Shipping costs are dependent on your location and the products on your order. Some products need to be shipped in special care. This may increase some shipments cost slightly higher or easy may shipping fee on offers. Our online store shows the shipping fee and shipping cost automatically on the checkout.